Terms of Service

Last Updated: November 9, 2025 Version: 1.0 Effective Date: November 9, 2025

Table of Contents

  1. Acceptance of Terms
    • 1.1 Contracting Entity
    • 1.2 Business-to-Business Service Only
    • 1.3 Agreement to Terms
    • 1.4 How Your Contracting Entity is Determined
    • 1.5 Special Cases
    • 1.6 Contract Formation Process
    • 1.7 Entity Changes and Contract Continuity
    • 1.8 Age Requirement
    • 1.9 Client Representations and Warranties
  2. Service Description
  3. Subscription and Billing
    • 3.1 Subscription Plans
    • 3.1.1 Founding Partner Program Terms
    • 3.2 Payment Terms
    • 3.3 30-Day Money-Back Guarantee
    • 3.4 Price Changes
    • 3.5 Billing Address Verification and Tax Fraud Prevention
    • 3.6 Taxes and Value Added Tax (VAT)
    • 3.7 Plan Changes and Tier Transitions
  4. Service Delivery
  5. Client Responsibilities
  6. Acceptable Use Policy
    • 6.1 Permitted Use
    • 6.2 Prohibited Activities
    • 6.3 Enforcement
    • 6.4 Monitoring and Management Rights
  7. Third-Party Integrations
    • 7.1 Integration Limitations
    • 7.2 Third-Party Terms
    • 7.3 API Limits and Costs
    • 7.4 Client Warranties for Third-Party Integrations
  8. Data Security and Privacy
    • 8.1 Data Processing
    • 8.2 Security Measures
    • 8.3 Data Responsibility
    • 8.4 Privacy Policy
    • 8.5 Data Loss and Corruption
    • 8.6 Data Processing Agreement (GDPR Compliance)
  9. Intellectual Property
    • 9.1 TaskForce Property
    • 9.2 Your Property
    • 9.3 Custom Automation Workflows
    • 9.4 Material Ownership and Warranties
    • 9.5 Feedback
    • 9.6 Right to Showcase Work
  10. Service Guarantees and Limitations
    • 10.1 What We Guarantee
    • 10.2 Automation Errors and Bugs
    • 10.3 Disclaimers
    • 10.4 No Guarantee Of
  11. Limitation of Liability
    • 11.1 Limitation of Damages
    • 11.2 Exclusion of Damages
    • 11.3 Exceptions
    • 11.4 Client Indemnification
  12. Termination
  13. Dispute Resolution
  1. General Provisions
    • 14.1 Entire Agreement
    • 14.2 Modifications
    • 14.3 Severability
    • 14.4 No Waiver
    • 14.5 Assignment
    • 14.6 Force Majeure
    • 14.7 Relationship
    • 14.8 Notices
    • 14.9 Electronic Communications and Signatures
  2. Contact Information

1. Acceptance of Terms

1.1 Contracting Entity

Which Company You're Contracting With:

Your contract is with one of the following entities, determined by your billing address:

(a) For Clients Located in the United States:

(b) For Clients Located in the European Union, European Economic Area, or Switzerland:

(c) For Clients Located in All Other Jurisdictions (including United Kingdom):

Billing Address Determination: Your contracting entity is determined at the time of subscription based on the billing address you provide to our payment processor (Stripe). If you change your billing address to a different region, your contracting entity may change at the next renewal period.

"TaskForce" Brand Name: "TaskForce" is a brand name under which both entities operate. When these Terms refer to "TaskForce," "we," "us," or "our," they refer to the specific legal entity with which you are contracting as determined above.

1.2 Business-to-Business Service Only

B2B-Only Service: TaskForce is a business-to-business (B2B) service exclusively. Our Services are designed for and offered only to:

Not Available to Consumers: TaskForce Services are not available to individual consumers purchasing for personal, household, or family use.

Business Verification: At checkout, you are required to provide:

Right to Terminate Consumer Accounts: We reserve the right to immediately terminate any subscription and refund payments if we determine that:

No Consumer Protections Apply: Because this is a B2B service, consumer protection laws and regulations (including EU Consumer Rights Directive 2011/83/EU) do not apply to your subscription. You are contracting as a business entity with full commercial capacity.

1.3 Agreement to Terms

By subscribing to TaskForce services, accessing our automation workflows, or submitting automation requests, you acknowledge that you have read, understood, and agree to be bound by these Terms with the applicable contracting entity identified in Section 1.1.

1.4 How Your Contracting Entity is Determined

(a) Country of Business Registration: When you subscribe to TaskForce, you will be asked to declare the country where your business is registered or established. Your contracting entity is primarily determined by this country declaration:

(b) VAT Number Requirement (EU/EEA/Swiss Customers): If your business is registered in an EU/EEA Member State or Switzerland, you must provide your VAT identification number at checkout. We will verify your VAT number manually. If your VAT number is invalid or cannot be verified:

(c) Billing Address Verification: Your billing address (provided to Stripe, our payment processor) serves as a secondary verification of your business location. We recognize that business-to-business transactions often involve corporate credit cards with billing addresses that differ from the business registration location. Such address mismatches are normal and acceptable.

(d) Contradictory Information: If the country you declare conflicts with your billing address or other information, we may request additional documentation to verify your business location, including:

(e) Entity Determination Timeline: Your contracting entity is determined before you complete payment. You will be shown which entity you are contracting with during the checkout process.

(f) Subscription Confirmation: You will receive a confirmation email identifying your contracting entity, including:

(g) Changes to Business Location: If your business registration location changes (e.g., you relocate your business from US to EU):

(h) Entity Change Implications: When your contracting entity changes:

1.5 Special Cases

(a) Multiple Billing Addresses: If you operate in multiple regions, you may maintain separate subscriptions with different entities for different regional operations.

(b) Requested Entity Changes: You may request to contract with a specific entity by contacting us at hello@taskforce.tech before subscribing. We may accommodate such requests at our discretion.

(c) Third-Party Billing: If a third party pays for your subscription, the billing address of that third party determines your contracting entity.

1.6 Contract Formation Process

When Does a Binding Contract Form?

A binding contract between you and the applicable TaskForce entity (as determined in Section 1.1) is formed when:

  1. You initiate subscription: You select a subscription plan and click "Subscribe" or "Start Subscription"
  2. You provide information: You enter your billing information including billing address into our payment processor (Stripe)
  3. Entity is determined: Before payment is processed, your contracting entity is automatically determined based on your billing address as specified in Section 1.1
  4. Entity disclosure: You are shown the applicable contracting entity, governing law, and tax treatment on the checkout page BEFORE you complete payment
  5. You confirm and pay: You click "Confirm Subscription" or "Complete Payment" after reviewing the entity disclosure
  6. Payment is processed: Stripe processes your payment successfully
  7. Confirmation is sent: You receive a confirmation email identifying your contracting entity and confirming your subscription

Pre-Contractual Information:

Before you complete payment, you will see:

Right to Review: You have the opportunity to review all contract terms, correct any errors in your order, and cancel the checkout process at any time before clicking "Confirm Subscription."

Subscription Confirmation Email: Within 24 hours of completing payment, you will receive a confirmation email containing:

Record of Contract: We will provide you with a durable record of these Terms and your subscription details via email. You should retain this email for your records.

1.7 Entity Changes and Contract Continuity

(a) Automatic Entity Changes: If your billing address changes such that a different contracting entity would apply under Section 1.1, your contract will automatically transfer to the appropriate entity at your next renewal date.

(b) No Service Interruption: Entity changes do not affect your Services, automation workflows, or data. All Services continue uninterrupted.

(c) Novation Agreement: By continuing your subscription after an entity change, you agree to novate (transfer) your contract from the previous entity to the new entity, releasing the previous entity from future obligations and accepting the new entity as your contracting party.

(d) Notice of Change: We will notify you at least 30 days before any entity change takes effect, including information about any changes to governing law, jurisdiction, or tax treatment.

(e) Right to Cancel: If you do not wish to contract with the new entity, you may cancel your subscription before the renewal date without penalty.

1.8 Age Requirement

You must be at least 18 years old and capable of forming a binding contract to use our Services.

1.9 Client Representations and Warranties

By using the Services, you represent and warrant that:

(a) You have the legal capacity and authority to enter into these Terms;

(b) Business Location Accuracy: The country of business registration, billing address, and VAT identification number (if applicable) you provide are accurate, current, and verifiable. You authorize us to verify your business location through VAT verification systems, business registries, and other verification methods;

(c) You are a business entity (including but not limited to corporations, partnerships, LLCs, sole proprietorships, freelancers, non-profits, or governmental entities) and NOT an individual consumer purchasing for personal, household, or family use;

(d) You have authority to bind your business entity to these Terms, and "you" and "your" refer to your business entity;

(e) All business information you provided at checkout (business name, tax ID, business email, business address) is accurate and verifiable;

(f) You will not access the Services through automated or non-human means;

(g) You will not use the Services for any illegal or unauthorized purpose;

(h) Your use will comply with all applicable laws, regulations, and third-party terms of service;

(i) All information you provide to us is accurate, current, and complete;

(j) You have all necessary rights, licenses, and permissions to any data you provide for processing;

(k) You will not use the Services in any way that could harm TaskForce, our infrastructure, or third parties.

1.10 Export Control and Trade Compliance

You agree that your use of the Services is subject to all applicable export control laws and regulations:

(a) Prohibited Jurisdictions: You may not use the Services in, or on behalf of any person or entity located in, any country or region subject to comprehensive trade sanctions or embargoes administered by:

(b) Export Control Compliance: You will not use the Services in violation of any U.S. or EU export control laws and regulations, including but not limited to the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR).

(c) Restricted Parties: You represent that you are not, and will not use the Services on behalf of:

(d) Right to Suspend or Terminate: We reserve the right to immediately suspend or terminate your access to the Services if we determine, in our sole discretion, that your use may violate applicable export control laws or sanctions, or if we are required to do so by law or governmental authority.

(e) Customer Responsibility: You are solely responsible for ensuring your use of the Services complies with all applicable export control and sanctions laws in your jurisdiction.

2. Service Description

2.1 What We Provide

TaskForce is a done-for-you automation service that includes:

2.2 Service Delivery Timeline

Delivery timeframes vary based on complexity, technical requirements, dependencies, and current workload. We do not guarantee specific delivery times for any aspect of the Services.

2.3 What's NOT Included

Our Services do not include:

2.4 Service Availability and Geographic Restrictions

(a) Global Service: We provide Services internationally to business customers worldwide, subject to the restrictions in this Section and Section 1.10 (Export Control and Trade Compliance).

(b) Service Delivery Location: All Services are delivered in the European Union by Zero to MVP PC (Greek entity), regardless of which legal entity you contract with. This means:

(c) Third-Party Subprocessors: We use certain third-party services to deliver our automation capabilities, including:

These subprocessors may process data in the United States. For EU/EEA/Swiss customers, we have executed Standard Contractual Clauses adopted on June 4, 2021 (Commission Implementing Decision (EU) 2021/914) with these providers to ensure adequate data protection for cross-border transfers.

(d) International Client Acknowledgments: If you are located outside the United States, European Union, European Economic Area, or Switzerland, you acknowledge and agree that:

(e) Right to Restrict Service Availability: We reserve the right to restrict or deny service availability in any jurisdiction at our discretion, including but not limited to jurisdictions where:

3. Subscription and Billing

3.1 Subscription Plans

TaskForce offers three subscription tiers:

(a) Active Subscription Plan

(b) Maintenance Plan

Parameterization Defined: "Parameterization" means adjusting configuration values and settings within your existing workflows using the TaskForce portal, such as changing filter criteria, updating schedule timing, modifying notification recipients, or adjusting thresholds - but not changing the workflow logic, structure, or adding new capabilities.

(c) Founding Partner Program

Plan Comparison:

FeatureActive ($4,999/mo)Maintenance ($199/mo)Founding Partner ($999/mo)
Build new workflows✅❌✅
Modify workflow logic✅❌✅
Portal parameterization✅✅✅
Run existing workflows✅✅✅
Full support✅✅ Technical only✅
CommitmentNoneNone3 months minimum
Price lockNoNo✅ Lifetime

3.1.1 Founding Partner Program Terms

Enrollment Period: The Founding Partner Program is available from the Effective Date of these Terms through March 31, 2026, or until TaskForce closes enrollment, whichever comes first. We reserve the right to close the Founding Partner Program at any time before March 31, 2026, without advance notice.

Lifetime Price Lock Guarantee: Founding Partners receive a locked-in rate of $999/month that will never increase, provided:

Three-Month Minimum Commitment:

Loss of Founding Partner Pricing:

You will permanently and irrevocably lose the $999/month rate if you:

(a) Downgrade to Maintenance Plan: If you downgrade to the $199/month Maintenance Plan, you immediately and permanently forfeit Founding Partner pricing. If you later upgrade back to an Active plan, you will be charged the standard Active Subscription rate ($4,999/month). You cannot return to the Founding Partner rate under any circumstances.

(b) Cancel Your Subscription: If you cancel your subscription for any reason (voluntary cancellation, non-payment, or termination), you permanently lose Founding Partner status. If you later wish to re-subscribe:

The Founding Partner rate ($999/month) is not available to returning customers under any circumstances.

(c) Payment Failure Beyond Grace Period: If payment fails and you do not update your payment information within 7 days, your account will be suspended. Upon reinstatement after suspension, you will be moved to standard Active Subscription pricing ($4,999/month) and will permanently lose Founding Partner status.

(d) Terms of Service Violations: If your account is suspended or terminated for violations of Section 6 (Acceptable Use Policy), Section 7 (Third-Party Integrations), or any other material breach of these Terms, you will permanently lose Founding Partner status.

(e) Business Entity Changes: If you transfer your TaskForce account to a different legal entity (due to sale, merger, acquisition, restructuring, etc.), the new entity will be charged standard rates unless we provide express written approval to maintain Founding Partner pricing (approval at our sole discretion).

Cannot Rejoin Program: Once you lose Founding Partner pricing for any reason listed above, you cannot regain it under any circumstances. The Founding Partner rate is tied to your original, continuous subscription and cannot be reinstated after interruption or plan change.

All Features Included: Founding Partners receive the same features as Active Subscription customers ($4,999/month plan) at the discounted $999/month rate, including:

Program Closure: TaskForce reserves the right to close the Founding Partner Program at any time without advance notice. Once closed, no new customers will be accepted into the program. Existing Founding Partners will retain their $999/month pricing as long as they maintain continuous, active subscriptions in good standing.

3.2 Payment Terms

General Payment Terms:

Founding Partner Upfront Payment: Founding Partner subscriptions require upfront payment of the first three months ($2,997) at the time of subscription. After the initial three-month period, billing automatically continues at $999/month on a recurring monthly basis until you cancel.

Maintenance Plan Eligibility: You may only subscribe to the Maintenance Plan ($199/month) if you previously maintained an Active Subscription ($4,999/month) or Founding Partner subscription ($999/month). New customers must begin with either an Active Subscription or Founding Partner subscription (if enrollment is still open).

3.3 30-Day Money-Back Guarantee

Eligibility: All new customers are eligible for a full refund if they cancel within the first 30 days of their initial subscription, regardless of which plan they choose (Active Subscription, Maintenance Plan, or Founding Partner Program).

Service Usage During Guarantee Period: This guarantee applies regardless of service usage during the 30-day period. You may submit unlimited automation requests, have automations built and deployed, and use the Services extensively—and still receive a full refund if dissatisfied, no questions asked.

Applies to All Plans:

How to Request: To request a refund under this guarantee, contact us at hello@taskforce.tech within 30 days of your initial subscription date. Refunds are processed within 5-10 business days.

Limitations:

After 30 Days: After the 30-day money-back guarantee period expires, no refunds are provided for any reason, including:

The only exception is if TaskForce discontinues Services entirely (see Section 14.6 Force Majeure).

3.4 Force Majeure Exception to Price Lock

Extraordinary Circumstances Exception: The Founding Partner price lock guarantee (Section 3.1.1) may be adjusted only in the following extraordinary circumstances:

(a) Qualifying Events: Force majeure events (as defined in Section 14.6) that cause a sustained increase in our costs of service delivery exceeding 50% for a continuous period of more than 90 days, including but not limited to:

(b) Adjustment Limits: Any price adjustment under this section:

(c) Your Rights: If we invoke this exception:

(d) Documentation: We will provide reasonable documentation of the cost increases necessitating any adjustment under this section.

(e) Acknowledgment: By enrolling in the Founding Partner Program, you acknowledge and accept that the price lock guarantee is subject to this force majeure exception. This exception protects both parties from extraordinary circumstances beyond our reasonable control while maintaining substantial price protection (maximum 50% increase from $999 to $1,499).

This exception applies only to Founding Partner subscriptions. Active Subscription and Maintenance Plan pricing is not subject to price locks and may be adjusted with 30 days' notice as specified in Section 3.5.

3.5 Price Changes

Standard Plan Price Adjustments: TaskForce reserves the right to adjust pricing for the Active Subscription Plan ($4,999/month) and Maintenance Plan ($199/month) at any time. For existing customers on these plans:

Founding Partner Price Protection: Founding Partner pricing ($999/month) is permanently locked and will never increase for customers who maintain continuous Founding Partner subscriptions in good standing. This lifetime price lock guarantee does not apply if you:

New Customer Pricing: TaskForce reserves the right to change pricing for new customers at any time without notice. Price changes for new customers do not affect existing customer rates (subject to the protections described above).

Taxes Excluded: Price change provisions in this section do not apply to changes in applicable taxes, which may change based on tax law, your location, or your tax status. See Section 3.7 for tax provisions.

3.6 Business Location Verification and Tax Fraud Prevention

(a) Business Location Accuracy: You represent and warrant that:

(b) Verification Methods: We verify your business location and VAT registration status through:

(c) Evidence Retention: We retain evidence of your business location and VAT verification for at least 10 years as required by EU VAT law and US tax regulations. This includes:

(d) Periodic VAT Re-verification: For EU/EEA/Swiss customers, we periodically re-verify your VAT identification number. If your VAT number becomes invalid:

(e) Corporate Card Address Mismatches: We recognize that business-to-business transactions often involve corporate credit cards with billing addresses that differ from the business registration location. Such address mismatches are normal and acceptable, and we rely on your country declaration and VAT number verification as the primary evidence of your business location.

(f) False Information Consequences: If you provide false business location information or VAT numbers to avoid taxes or obtain benefits to which you are not entitled:

(g) Tax Reconciliation: If tax authorities determine that incorrect taxes were collected, you agree to pay any additional taxes owed or will receive a refund/credit if overpaid, as applicable.

3.7 Taxes and Value Added Tax (VAT)

The tax treatment of your subscription depends on your contracting entity and location:

(a) For US Clients (Zero to MVP, Inc.):

Pricing Exclusivity: All prices quoted are in US Dollars (USD) and do not include any applicable taxes.

Sales and Use Tax: Depending on your location, state and local sales tax or use tax may apply to your subscription. If we are required to collect sales tax in your jurisdiction:

Tax-Exempt Organizations: If you are a tax-exempt organization, you must provide valid tax exemption certificates before or at the time of purchase. Send exemption certificates to hello@taskforce.tech.

Business Use: If you are purchasing Services for business use and are required to self-assess use tax in your jurisdiction, you are responsible for reporting and remitting such tax.

Your Tax Responsibilities: You are responsible for:

We are not responsible for determining whether taxes apply or for collecting, reporting, or remitting any taxes unless we explicitly collect them on your invoice.

(b) For EU/EEA/Swiss Clients (Zero to MVP PC):

VAT Number Requirement: All EU/EEA/Swiss customers MUST provide a valid VAT identification number at checkout. This is a mandatory requirement for contracting with Zero to MVP PC.

VAT Number Verification:

Invalid or Missing VAT Number:

Pricing Exclusivity: All prices quoted are in US Dollars (USD) and do not include Value Added Tax (VAT) unless explicitly stated otherwise.

VAT Treatment Based on Client Type:

(i) Business Clients (B2B) with Valid VAT Number:

If you are a business with a valid VAT identification number registered in an EU Member State other than Greece, the reverse charge mechanism applies under Article 196 of the EU VAT Directive:

(ii) Business Clients in Greece:

If you are a business located in Greece (same country as Zero to MVP PC):

(iii) Swiss Business Clients:

If you are located in Switzerland:

VAT Invoice Requirements: Your invoice will include all information required under EU VAT law, including:

Changes to VAT Status: If your VAT status changes (e.g., you register for VAT or your VAT number becomes invalid), you must update your billing information immediately. Changes will take effect at your next billing cycle.

VAT Refunds: If VAT was incorrectly charged due to an error in your VAT number or business status, contact us at hello@taskforce.tech within 30 days of the invoice date to request a corrected invoice or refund.

(c) Other International Clients (Zero to MVP, Inc.):

If you are contracting with Zero to MVP, Inc. (US entity) and are located outside the United States in a country with a VAT, GST, or similar consumption tax system:

Tax Registration Number Requirement: To qualify for B2B reverse charge treatment (where available in your jurisdiction), you must provide your valid tax registration number at checkout. Tax registration numbers include:

Reverse Charge Mechanism (B2B): For business customers in countries that apply reverse charge for B2B digital services purchased from non-resident suppliers:

Examples of Jurisdictions with Reverse Charge:

If No Valid Tax Registration Number Provided: If you do not provide a valid tax registration number, or if your jurisdiction does not recognize reverse charge for B2B transactions, you are responsible for:

Tax Compliance Responsibility: You acknowledge that:

We are not responsible for determining, collecting, reporting, or remitting any foreign taxes unless we explicitly collect them on your invoice.

(d) General Tax Provisions (All Clients):

Currency: All prices are quoted in US Dollars (USD). Your payment processor (Stripe) may convert the charge to your local currency, and currency conversion fees may apply.

Taxes Based on Our Income: You are responsible for all taxes except for taxes based on Zero to MVP, Inc.'s or Zero to MVP PC's net income, gross receipts, or franchise taxes.

Withholding Taxes: If you are required by law to withhold any taxes from payments to us, you must:

Tax Advice: We do not provide tax advice. Consult your tax advisor regarding your specific tax obligations related to your use of the Services.

Price Changes for Tax Reasons: If tax laws change and materially increase our tax obligations, we reserve the right to adjust pricing accordingly with 30 days' notice.

3.8 Plan Changes and Tier Transitions

(a) Upgrading from Maintenance to Active Plan

You may upgrade from the Maintenance Plan ($199/month) to the Active Subscription Plan ($4,999/month) at any time by contacting us at hello@taskforce.tech or through your account dashboard.

When Upgrade Takes Effect: Upgrades take effect at the beginning of your next billing cycle, not immediately:

Founding Partner Upgrade: If you were previously a Founding Partner but downgraded to the Maintenance Plan, upgrading back to an Active plan will result in the standard Active Subscription rate ($4,999/month), not the Founding Partner rate ($999/month). The Founding Partner rate cannot be reinstated once forfeited.

(b) Downgrading from Active to Maintenance Plan

You may downgrade from the Active Subscription Plan ($4,999/month) or Founding Partner subscription ($999/month) to the Maintenance Plan ($199/month) by contacting us at hello@taskforce.tech.

When Downgrade Takes Effect: Downgrades take effect at the beginning of your next billing cycle, not immediately:

Founding Partner Downgrade Warning:

⚠️ CRITICAL: Founding Partners who downgrade to the Maintenance Plan will permanently and irrevocably lose the $999/month Founding Partner rate.

If you are a Founding Partner and downgrade to Maintenance:

What You Lose:

What You Keep:

Workflow Preservation: All existing workflows remain intact and continue running when you downgrade to Maintenance. However, you cannot modify them (except via portal parameterization) or build new ones.

(c) Downgrading from Founding Partner to Active Plan

Founding Partners may voluntarily choose to "downgrade" from the Founding Partner program ($999/month) to the standard Active Subscription ($4,999/month), though this is typically not financially advantageous.

If you request this change:

Why You Might Do This: This option exists primarily for legal or accounting reasons (e.g., your company policy prohibits special pricing arrangements, or you need uniform pricing across departments).

(d) Timing of All Plan Changes

All plan changes (upgrades, downgrades, and plan switches) take effect at the beginning of your next billing cycle, not immediately:

Example Timeline:

(e) Cancellation vs Downgrade

Instead of downgrading to Maintenance, you may choose to cancel your subscription entirely:

Founding Partner Consideration: If you're a Founding Partner and need to reduce costs, cancellation and Maintenance downgrade have the same permanent consequence - you lose the $999/month rate forever. Choose carefully.

Re-subscription After Cancellation:

(f) How to Request Plan Changes

To request a plan change:

  1. Email hello@taskforce.tech with your requested plan change
  2. We will confirm the change and provide the effective date (next billing cycle)
  3. You will receive email confirmation of the plan change
  4. The change takes effect automatically at your next renewal

Confirmation Required: All plan changes require explicit confirmation from TaskForce before taking effect. Simply requesting a change does not guarantee it will be processed.

Founding Partner Changes: Due to the permanent nature of losing Founding Partner pricing, we will send a secondary confirmation email for all Founding Partner downgrades or cancellations, requiring your explicit re-confirmation within 7 days.

4. Service Delivery

4.1 Automation Request Process

  1. Submit Request: Describe what you need automated in plain English
  2. Design Review: We design the workflow and share our approach
  3. Build and Test: We build using test data where possible and take reasonable precautions to avoid impacting live systems. However, we assume no liability for any impacts to production systems during development, testing, or deployment
  4. Approval: You must thoroughly test and explicitly approve the automation before we connect to live data. Your approval constitutes acceptance of the automation's functionality and acknowledgment that you have verified it works correctly for your use case
  5. Deployment: We deploy to production only after receiving your explicit approval
  6. Maintenance: We provide ongoing monitoring and maintenance

IMPORTANT: Production deployment only occurs after you have tested and explicitly approved the automation. You are solely responsible for verifying the automation works correctly before approving production deployment.

4.2 Service Level Expectations

While we strive for maximum uptime, we do not guarantee:

4.3 Request Priority

Automation requests are generally handled in the order received, though we may prioritize based on:

5. Client Responsibilities

5.1 Information and Access

You agree to:

5.1.1 Credential Security and Management

(a) Secure Transmission: We will provide secure methods for transmitting API keys and credentials (encrypted channels, password managers, or secure portals). Never send credentials via unencrypted email.

(b) Storage and Protection: We implement industry-standard security for credential storage, including encryption at rest and access controls.

(c) Your Responsibility: You are responsible for:

(d) Security Incidents: In the event of a security incident affecting stored credentials:

(e) Limited Access: We access your third-party services only as necessary to provide the Services and will not access accounts for any other purpose.

5.2 Third-Party Accounts

You are responsible for:

5.3 Data Accuracy

You acknowledge that:

6. Acceptable Use Policy

6.1 Permitted Use

You may use our Services to:

6.2 Prohibited Activities

You may NOT use our Services to:

6.3 Enforcement

We reserve the right to:

6.4 Monitoring and Management Rights

We reserve the right, but have no obligation, to:

All monitoring and enforcement actions are at our sole discretion. We are not obligated to take action in any particular case and our failure to act does not waive our right to act in the future.

7. Third-Party Integrations

7.1 Integration Limitations

Our automations integrate with third-party services, but we cannot guarantee:

7.2 Third-Party Terms

You must comply with the terms of service for all third-party software and services integrated into your automation workflows. This includes any platform, application, or service you request us to integrate, such as:

7.3 API Limits and Costs

You are responsible for:

7.4 Client Warranties for Third-Party Integrations

You represent and warrant that:

(a) You have all necessary rights, licenses, and authorizations to use all integrated third-party services;

(b) All API keys, credentials, access tokens, and permissions you provide to us are owned by you or your organization, or you have explicit authorization from the rightful owner to provide them to us and use them for the Services;

(c) You will comply with all applicable terms of service, policies, and requirements of third-party platforms;

(d) You will not use our automations in ways that violate third-party terms of service or acceptable use policies;

(e) You have obtained all necessary permissions and consents to process data through third-party services;

(f) You will notify us within 2 business days if any third-party service revokes access or notifies you of Terms violations.

Unauthorized API Access: If we discover that you have provided API keys, credentials, or access that you do not own or are not authorized to use, we reserve the right to immediately disable your Services without prior warning or notice to prevent unauthorized access and protect third-party service providers.

You agree to indemnify and hold harmless TaskForce from any claims, damages, or penalties arising from your violation of third-party terms of service or provision of unauthorized API access through use of our Services.

8. Data Security and Privacy

8.1 Data Processing

We process data as necessary to provide the Services:

8.2 Security Measures

We implement industry-standard security including:

8.3 Data Responsibility

You acknowledge that:

8.4 Privacy Policy

Our Privacy Policy, available at https://taskforce.tech/privacy-policy, describes how we collect and use information and is incorporated into these Terms by reference.

8.5 Data Backup and Availability

(a) Your Backup Responsibility: You are solely responsible for maintaining independent backups of your data and any critical business information.

(b) No Guarantee of Availability: While we implement reasonable backup and security measures, we do not guarantee that data will be free from loss, corruption, or unauthorized access.

(c) Limitation of Liability: Except in cases of our gross negligence, willful misconduct, or breach of our security obligations under Section 8.6, our liability for data loss or corruption shall be limited as set forth in Section 11.

(d) No Waiver of GDPR Rights: Nothing in this Section affects data subject rights under GDPR or our obligations as a data processor under Article 28.

8.6 Data Processing Agreement and GDPR Compliance

This Section 8.6 constitutes our Data Processing Agreement (DPA) and satisfies the requirements of Article 28 GDPR. By accepting these Terms, you accept these data processing terms.

The data processing terms that apply to you depend on your contracting entity:

(a) For US Clients (Zero to MVP, Inc.):

Data Controller and Processor Relationship: You are the data controller and Zero to MVP, Inc. acts as a data processor on your behalf for any personal data processed through the Services.

Applicability: If you process personal data subject to GDPR or similar data protection laws (e.g., you are a US business processing EU customer data), the data processing terms in this section apply to you.

EU-Based Processing: All data is processed and stored in the European Union using our EU infrastructure. Zero to MVP, Inc. is located in the United States but processes all customer data within the EU/EEA.

Data Processing Terms:

(i) Processing Instructions: We process personal data only:

(ii) Data Subject Rights: We will assist you in responding to data subject requests (access, rectification, erasure, restriction, portability, objection) as required under applicable data protection laws.

(iii) Subprocessors: We use subprocessors to provide the Services. Subprocessors include:

Infrastructure and Service Providers:

Customer-Requested Integrations: Any third-party platform, service, or application you request us to integrate into your automation workflows becomes a subprocessor because it receives your data. This includes but is not limited to:

By requesting integration with a third-party service, you acknowledge that service will act as a subprocessor and will receive your data. You are responsible for ensuring you have appropriate agreements and authorizations with those third-party services.

(iv) Subprocessor Changes: We will notify you of any intended changes to add or replace subprocessors at least 30 days in advance, giving you the opportunity to object. If you object, we will work with you to find an acceptable alternative solution or allow you to terminate the Services without penalty.

(v) Data Security: We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

(vi) Data Breach Notification:

(a) Our Obligation: We will notify you (as data controller) without undue delay after becoming aware of a personal data breach affecting your data, and in any event within 72 hours when feasible, providing:

(b) Your Obligation: You acknowledge that as the data controller, you are responsible for notifying the relevant supervisory authority of personal data breaches within 72 hours of becoming aware of the breach (GDPR Article 33(1)), unless the breach is unlikely to result in a risk to data subjects' rights and freedoms.

(c) Our Assistance: We will provide you with all necessary information to fulfill your notification obligations to supervisory authorities and affected data subjects.

(vii) Data Deletion: Upon termination of the Services, we will delete or return all personal data to you within 30 days, unless applicable law requires continued storage.

(viii) Audits and Inspections: We will make available to you all information necessary to demonstrate compliance with applicable data protection laws and allow for audits, including inspections, by you or an auditor mandated by you, subject to 30 days' advance written notice and confidentiality obligations.

(ix) International Data Transfers:

Our Infrastructure: All data is processed and stored within the EU/EEA (Germany) on Hetzner infrastructure.

Subprocessor Safeguards: Where subprocessors process data outside the EU/EEA, we use Standard Contractual Clauses adopted on June 4, 2021 (Commission Implementing Decision (EU) 2021/914) or other legally compliant transfer mechanisms (adequacy decisions, binding corporate rules) approved by the European Commission.

Customer-Requested Integrations: When you request integration with third-party services located outside the EU/EEA, those integrations will receive your data. You are responsible for:

(x) Your Responsibilities: If you are subject to GDPR or similar data protection laws, you represent and warrant that:

(xi) Assistance with DPIAs and Prior Consultation:

(a) DPIA Assistance: Upon your request, we will provide reasonable assistance with Data Protection Impact Assessments (DPIAs) required under GDPR Article 35, including:

(b) Prior Consultation: If required to consult with a supervisory authority under GDPR Article 36, we will provide necessary information and cooperation to support such consultation.

(c) Fees: We will provide the following DPIA assistance at no additional charge:

Additional assistance (e.g., legal analysis, custom risk assessments, participation in supervisory authority consultations) may be provided at our then-current professional services rates, which will be communicated to you in advance.

(xii) Transfer Impact Assessment and Supplementary Measures:

(a) Our Transfer Impact Assessment: For subprocessors located in third countries without an adequacy decision, we conduct Transfer Impact Assessments (TIAs) as required by GDPR and the European Data Protection Board's Recommendations 01/2020 on measures that supplement transfer tools.

(b) Supplementary Technical Measures: In addition to Standard Contractual Clauses, we implement supplementary technical measures for transfers to the United States and other third countries, including:

(c) US Subprocessor Assessment: For US-based subprocessors, we have assessed the risk of US government access to personal data under FISA 702, Executive Order 12333, and other US surveillance laws. We have determined that the combination of:

provides an adequate level of protection equivalent to that guaranteed within the EU/EEA.

(d) Customer-Requested Transfers: When you request integration with third-party services located outside the EU/EEA, you are responsible for conducting your own Transfer Impact Assessment and implementing appropriate safeguards for those transfers.

(b) For EU/EEA/Swiss Clients (Zero to MVP PC):

Data Controller and Processor Relationship: You are the data controller and Zero to MVP PC acts as a data processor on your behalf for any personal data processed through the Services.

EU-Based Processing: Zero to MVP PC is a Greek company established in the European Union and is directly subject to the General Data Protection Regulation (GDPR). Personal data is processed in accordance with GDPR and Greek data protection law (Law 4624/2019).

GDPR Compliance Terms:

(i) Data Processing Agreement: These Terms incorporate data processing terms that satisfy Article 28 GDPR requirements.

(ii) Processing Instructions: We process personal data only:

(iii) Data Subject Rights: We will assist you in responding to data subject requests (access, rectification, erasure, restriction, portability, objection) as required under GDPR Articles 15-22.

(iv) Subprocessors: We use subprocessors to provide the Services. Subprocessors include:

Infrastructure and Service Providers:

Customer-Requested Integrations: Any third-party platform, service, or application you request us to integrate into your automation workflows becomes a subprocessor because it receives your data. This includes but is not limited to:

By requesting integration with a third-party service, you acknowledge that service will act as a subprocessor and will receive your data. You are responsible for ensuring you have appropriate agreements and authorizations with those third-party services.

A complete list of infrastructure subprocessors is available upon request at hello@taskforce.tech

(v) Subprocessor Changes: We will notify you of any intended changes to add or replace subprocessors at least 30 days in advance, giving you the opportunity to object. If you object, we will work with you to find an acceptable alternative solution or allow you to terminate the Services without penalty.

(vi) Data Security: We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, as required by Article 32 GDPR, including:

(vii) Data Breach Notification: We will notify you without undue delay after becoming aware of a personal data breach affecting your data, and in any event within 72 hours when feasible, providing:

(viii) Data Deletion: Upon termination of the Services, we will delete or return all personal data to you within 30 days, unless EU or Greek law requires continued storage.

(ix) Audits and Inspections: We will make available to you all information necessary to demonstrate compliance with Article 28 GDPR and allow for audits, including inspections, by you or an auditor mandated by you, subject to 30 days' advance written notice and confidentiality obligations.

(x) International Data Transfers:

Our Infrastructure: All data is processed and stored within the EU/EEA (Germany) on Hetzner infrastructure.

Subprocessor Safeguards: Where subprocessors process data outside the EU/EEA, we use Standard Contractual Clauses adopted on June 4, 2021 (Commission Implementing Decision (EU) 2021/914) or other legally compliant transfer mechanisms (adequacy decisions, binding corporate rules) approved by the European Commission.

Customer-Requested Integrations: When you request integration with third-party services located outside the EU/EEA, those integrations will receive your data. You are responsible for:

(xi) Assistance with DPIAs and Prior Consultation:

(a) DPIA Assistance: Upon your request, we will provide reasonable assistance with Data Protection Impact Assessments (DPIAs) required under GDPR Article 35, including:

(b) Prior Consultation: If required to consult with a supervisory authority under GDPR Article 36, we will provide necessary information and cooperation to support such consultation.

(c) Fees: We will provide the following DPIA assistance at no additional charge:

Additional assistance (e.g., legal analysis, custom risk assessments, participation in supervisory authority consultations) may be provided at our then-current professional services rates, which will be communicated to you in advance.

(xii) Transfer Impact Assessment and Supplementary Measures:

(a) Our Transfer Impact Assessment: For subprocessors located in third countries without an adequacy decision, we conduct Transfer Impact Assessments (TIAs) as required by GDPR and the European Data Protection Board's Recommendations 01/2020 on measures that supplement transfer tools.

(b) Supplementary Technical Measures: In addition to Standard Contractual Clauses, we implement supplementary technical measures for transfers to the United States and other third countries, including:

(c) US Subprocessor Assessment: For US-based subprocessors, we have assessed the risk of US government access to personal data under FISA 702, Executive Order 12333, and other US surveillance laws. We have determined that the combination of:

provides an adequate level of protection equivalent to that guaranteed within the EU/EEA.

(d) Customer-Requested Transfers: When you request integration with third-party services located outside the EU/EEA, you are responsible for conducting your own Transfer Impact Assessment and implementing appropriate safeguards for those transfers.

(xiii) Supervisory Authority: Zero to MVP PC is supervised by the Hellenic Data Protection Authority (HDPA):

(xiv) Data Protection Officer: Zero to MVP PC has determined it is not required to appoint a Data Protection Officer under GDPR Article 37. For data protection inquiries, contact legal@taskforce.tech

(xv) Your GDPR Obligations: You represent and warrant that:

Acceptance of Data Processing Terms: By using the Services to process personal data subject to GDPR or similar data protection laws, you acknowledge and agree to the data processing terms set forth in this Section 8.6.

(c) General Data Protection Provisions (All Clients):

Privacy Policy: Our Privacy Policy, available at https://taskforce.tech/privacy-policy, describes how we collect and use information about users of the Services and is incorporated into these Terms by reference.

Your Data Rights: Depending on your location and applicable law, you may have rights regarding your personal data, including rights to access, correct, delete, restrict processing, port, or object to processing. Contact us at hello@taskforce.tech to exercise your rights.

Data Minimization: We collect and process only the minimum personal data necessary to provide the Services.

Confidentiality: All personnel authorized to process personal data have committed to confidentiality or are under appropriate statutory obligations of confidentiality.

8.7 Data Types and Restrictions

Generally Acceptable Data: We process common business data including:

Data We Do Not Process: The Services are not designed or authorized to process the following types of data:

(a) Regulated Sensitive Data:

(b) Prohibited Data:

HIPAA and PCI-DSS Compliance: We are not HIPAA-certified, PCI-DSS certified, or BAA-compliant. We do not process protected health information or payment card data. If you require HIPAA or PCI-DSS compliance for your use case, our Services are not suitable for your needs.

Your Responsibility: You represent and warrant that you will not transmit, upload, or request us to process any of the data types listed above. You are solely responsible for ensuring that data you provide to us falls within acceptable data types.

Right to Refuse or Terminate: We reserve the right to refuse service or terminate your account immediately if we discover you are processing restricted or prohibited data types through our Services, without refund.

9. Intellectual Property

9.1 TaskForce Property

We retain all rights to:

9.2 Your Property

You retain all rights to:

9.3 Custom Automation Workflows

For custom automations we build for you:

(a) Your Ownership: You own your business process documentation and specifications you create or provide. However, you do not own the workflow logic or automation configurations when they are based on TaskForce templates, frameworks, or methodologies;

(b) Your Data: You retain all ownership rights to your business data and content processed by the automations;

(c) TaskForce Ownership: We retain all ownership rights to:

(d) License to You: You receive a non-exclusive, non-transferable, revocable license to use the automation workflows and configurations we build for you during your active subscription period. This license terminates upon subscription termination;

(e) Reuse of Generic Patterns: We may reuse generic automation patterns, approaches, and techniques for other clients, provided we do not share your specific implementations, confidential business logic, or proprietary data;

(f) No Access to Platform Code: You do not receive access to, rights in, or licenses to the underlying TaskForce platform source code, infrastructure, or proprietary systems;

(g) Effect of Termination: Upon termination of your subscription, your license to the automation configurations terminates. However, you retain ownership of any business logic documentation, process descriptions, or specifications you independently created.

9.4 Material Ownership and Warranties

You represent and warrant that any materials, data, content, or information you provide to us:

(a) Are owned by you or you have all necessary rights and licenses to provide them;

(b) Do not infringe or misappropriate any third party's intellectual property rights, including copyrights, trademarks, patents, trade secrets, or other proprietary rights;

(c) Do not violate any third party's rights of publicity or privacy;

(d) You have obtained all necessary permissions, licenses, and consents to provide such materials to us and for us to use them in providing the Services.

You agree to indemnify TaskForce for any claims arising from your breach of these warranties.

9.5 Feedback

Any feedback or suggestions you provide may be used by TaskForce without obligation to you.

9.6 Right to Showcase Work (Opt-In)

We may request your permission to publicly display and reference your use of our Services for marketing purposes, including: (a) Displaying your company name and logo as a client (b) Creating general descriptions of automations we built for you (c) Using testimonials or quotes (with approval) (d) Developing case studies (with approval for specific details)

Opt-In Required: We will request your explicit written consent before any public disclosure. You may:

Default Confidentiality: Unless you explicitly consent, we will not publicly disclose your identity as a client or any information about your use of the Services.

10. Service Guarantees and Limitations

10.1 What We Guarantee

10.2 Automation Errors and Bugs

Critical Understanding: Automations are complex software systems that process data and execute business operations. Despite our best efforts, bugs, errors, and unexpected behavior can occur.

No Liability for Automation Errors: You acknowledge and agree that:

(a) Errors Will Occur: Automations may contain bugs, logic errors, or unexpected behaviors that could cause incorrect data processing, failed operations, duplicate actions, or other unintended outcomes;

(b) Testing Responsibility: You are solely responsible for thoroughly testing all automations before approving them for production use with live data. Our testing with dummy data does not guarantee error-free operation with your actual data;

(c) Monitoring Responsibility: You must actively monitor automation results and report within 2 business days any issues, errors, or unexpected behaviors to us;

(d) No Liability for Damages: We are not liable for any damages, losses, or consequences resulting from automation errors, bugs, or failures, including but not limited to:

(e) Prompt Fixes: We will work to fix reported bugs as soon as reasonably possible, but we do not guarantee specific timeframes for bug fixes or that all bugs can be resolved;

(f) Changed Conditions: Automations may break or behave incorrectly when external conditions change, including:

(g) Client Safeguards: You are responsible for implementing appropriate safeguards such as:

10.2.1 Bug Fix Response Commitments

While we disclaim liability for automation errors under Section 10.2, we are committed to addressing reported bugs promptly and professionally.

Target Response and Resolution Times:

(a) Severity Levels: When you report a bug, we will classify it using these severity levels:

(b) Response Targets (time to first response acknowledging the bug):

SeverityTarget Response Time
Critical4 hours (during support hours)
High1 business day
Medium3 business days
Low5 business days

(c) Resolution Targets (time to deploy fix after confirming bug):

SeverityTarget Resolution Time
Critical1-3 business days
High5-10 business days
Medium2-4 weeks
LowBest effort; may defer to future releases

(d) Non-Binding Targets: These are aspirational targets that reflect our commitment to quality, but they do not create binding obligations or modify the limitations of liability in Section 11.1. Actual resolution time depends on:

(e) Communication: We will provide regular status updates (at minimum weekly) for Critical and High severity bugs until resolved.

(f) Disagreement on Severity: If we believe your severity classification is incorrect, we will explain our reasoning and reclassify accordingly. You may escalate severity disagreements to management using the contact information in Section 15.

10.3 Disclaimers

For US Clients:

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

For EU/EEA/Swiss Clients:

While we implement industry-standard practices and use commercially reasonable efforts to provide high-quality Services, we do not guarantee that the Services will be error-free, uninterrupted, or meet all your specific requirements. We disclaim implied warranties to the extent permitted by applicable law, except:

All Clients:

We do not guarantee:

10.4 Incident Notification and Transparency

When We'll Notify You:

We will proactively notify you of:

Incident Response:

For security incidents, we will provide:

Communication Method: Incident notifications will be sent to your registered email address and may also be posted in your client portal.

11. Limitation of Liability

11.1 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TASKFORCE'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE GREATER OF: (a) THREE TIMES YOUR MONTHLY SUBSCRIPTION FEE; OR (b) USD $10,000

PROVIDED THAT, in no event shall our total liability exceed USD $25,000.

This limitation does not apply to:

11.2 Exclusion of Damages

WE ARE NOT LIABLE FOR:

11.3 Exceptions

These limitations may not apply to:

11.4 Client Indemnification

You agree to defend, indemnify, and hold harmless TaskForce and its officers, directors, employees, contractors, agents, affiliates, and service providers (collectively, "TaskForce Parties") from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees and legal costs, arising out of or in any way connected with:

(a) Your use or misuse of the Services;

(b) Your breach or violation of these Terms of Service;

(c) Your violation of any applicable laws, regulations, or third-party rights, including but not limited to:

(d) Any data, content, or materials you provide to us or process through the Services;

(e) Your automation requests that facilitate illegal activities or violate applicable laws;

(f) Claims that materials you provided to us infringe or misappropriate third-party rights;

(g) Your violation of any third party's terms of service through use of our Services;

(h) Any negligent or wrongful conduct by you or anyone using your account;

(i) Any disputes between you and third parties arising from your use of the Services.

Defense and Settlement: We reserve the right, at your expense, to assume exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate fully with our defense of such claims. You may not settle any claim that affects our rights or interests without our prior written consent.

Notice: You agree to notify us within 5 business days of any claims or potential claims that may trigger your indemnification obligations under this Section.

Exceptions to Indemnification: You are not required to indemnify TaskForce for claims to the extent caused by:

11.5 TaskForce Indemnification

We agree to defend, indemnify, and hold you harmless from claims by third parties alleging that our Services, when used in accordance with these Terms, infringe or misappropriate such third party's intellectual property rights, provided that:

(a) You notify us in writing within 5 business days of the claim

(b) We have sole control of the defense and settlement of the claim

(c) You provide reasonable cooperation in the defense at our expense

This indemnity does not apply to claims arising from:

If our Services become, or in our opinion are likely to become, the subject of an infringement claim, we may, at our option and expense: (a) Procure the right for you to continue using the Services (b) Replace or modify the Services to make them non-infringing (c) Terminate your subscription and refund prepaid fees on a pro-rata basis

This Section 11.5 states our entire liability and your exclusive remedy for intellectual property infringement claims.

12. Termination

12.1 Cancellation by You

12.2 Termination by TaskForce

We may terminate service if you:

12.3 Effect of Termination

Upon termination:

12.4 Survival

These sections survive termination:

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute, claim, or controversy arising from or relating to these Terms or the Services (each, a "Dispute") by contacting us at hello@taskforce.tech. We will work in good faith to resolve Disputes informally within 30 days.

13.2 Dispute Resolution for US Clients (Zero to MVP, Inc.)

If you are contracting with Zero to MVP, Inc. (US entity), the following provisions apply:

(a) Binding Arbitration:

If informal resolution fails, you agree that any Dispute will be resolved through binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), as modified by these Terms.

(b) Arbitration Process:

(c) Small Claims Court:

Either party may bring an individual action in small claims court in lieu of arbitration if the claim qualifies for small claims court jurisdiction.

(d) Class Action Waiver:

You agree to resolve Disputes with us on an individual basis only. You waive any right to:

This class action waiver is an essential part of this arbitration agreement. If this waiver is found unenforceable, the entire arbitration agreement in this Section 13.2 is void, and Disputes will be resolved in court.

(e) Opt-Out Right:

You may opt out of this arbitration agreement by sending written notice to hello@taskforce.tech within 60 days of first accepting these Terms (or within 60 days of any material changes to this arbitration provision). Your notice must include your name, email address, and a clear statement that you wish to opt out of arbitration. Your opt-out applies to the entire arbitration agreement, including the class action waiver and arbitration requirement. If you opt out, all other Terms still apply, but Disputes will be resolved in court under Section 13.2(f).

(f) Jurisdiction and Venue (If Arbitration Does Not Apply):

If arbitration does not apply (due to opt-out, small claims court, or invalidity of the arbitration agreement), you agree that any Dispute will be resolved exclusively in the state or federal courts located in Delaware, United States. You consent to personal jurisdiction in these courts and waive any objection to venue.

(g) Governing Law: Delaware Law

These Terms and any disputes arising from or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

(h) International Enforceability:

We recognize that certain jurisdictions outside the United States may have mandatory laws that limit or prohibit the enforcement of arbitration agreements, class action waivers, or foreign jurisdiction clauses. If you are located in such a jurisdiction:

This subsection does not waive any rights or remedies available to TaskForce under applicable law, but acknowledges that certain provisions may not be enforceable in all jurisdictions where we do business.

13.3 Dispute Resolution for EU/EEA/Swiss Clients (Zero to MVP PC)

If you are contracting with Zero to MVP PC (Greek entity), the following provisions apply:

Business-to-Business Dispute Resolution:

(i) Mediation First: Before initiating court proceedings or arbitration, both parties agree to attempt mediation under the Greek Mediation Code (Law 4640/2019) or the EU Mediation Directive (2008/52/EC). Mediation will be conducted by a certified mediator in Greece or via online mediation services.

(ii) Arbitration (Optional): If mediation fails and both parties agree in writing, Disputes may be resolved through arbitration under the Athens Chamber of Commerce and Industry (ACCI) Arbitration Rules or the International Chamber of Commerce (ICC) Arbitration Rules, as mutually agreed. Arbitration will be conducted in English in Athens, Greece, or remotely via videoconference.

(iii) Court Jurisdiction: If arbitration is not mutually agreed upon, Disputes will be resolved exclusively in the courts of Athens, Greece, which shall have exclusive jurisdiction over such Disputes.

(b) Governing Law: Greek Law for Business-to-Business Transactions

These Terms and any disputes arising from or relating to these Terms or the Services shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of law principles.

B2B Transaction: As these Terms govern business-to-business transactions only (see Section 1.2), consumer protection laws including the EU Consumer Rights Directive (2011/83/EU) and Unfair Contract Terms Directive (93/13/EEC) do not apply. These Terms are governed by commercial law principles applicable to transactions between businesses.

EU Regulation Compliance: We comply with applicable EU regulations, including but not limited to:

The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

13.4 General Dispute Resolution Provisions (All Clients)

The following provisions apply to all clients regardless of contracting entity:

(a) Statute of Limitations: Any Dispute must be filed within one (1) year after the Dispute arises, or it is permanently barred, to the extent permitted by applicable law.

(b) Injunctive Relief: Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

(c) Legal Fees: In any Dispute, the prevailing party may be entitled to recover reasonable attorneys' fees and costs, to the extent permitted by applicable law.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TaskForce.

14.2 Modifications

We may modify these Terms with 30 days' notice via email or Service notification. Continued use constitutes acceptance.

14.3 Severability

If any provision is found unenforceable, the rest of the Terms remain in effect.

14.4 No Waiver

Our failure to enforce any provision is not a waiver of our right to do so later.

14.5 Assignment

You may not assign these Terms without our consent. We may assign our rights and obligations without restriction.

14.6 Force Majeure

Neither party is liable for delays, failures, or non-performance of obligations under these Terms caused by events beyond reasonable control, including but not limited to:

(a) Natural disasters (earthquakes, floods, fires, storms, pandemics) (b) War, terrorism, civil unrest, or government action (c) Labor disputes, strikes, or workforce unavailability (d) Failures of third-party infrastructure providers (cloud hosting, internet backbones) (e) Third-party API shutdowns, deprecations, or service terminations (f) Cyberattacks, malware, ransomware, or security incidents affecting our infrastructure or critical service providers (g) Power outages, telecommunications failures, or utility disruptions (h) Government regulations, sanctions, or legal restrictions preventing performance (i) Acts of God or other events beyond reasonable control

Notification: The affected party will provide prompt notice of any force majeure event and make reasonable efforts to resume performance as soon as practicable.

Extended Force Majeure: If a force majeure event prevents service delivery for more than 30 consecutive days, either party may terminate this agreement without penalty, and you will receive a pro-rata refund for unused service.

14.7 Relationship

Nothing in these Terms creates a partnership, joint venture, or employment relationship.

14.8 Notices

Legal notices should be sent to:

14.9 Electronic Communications and Signatures

By using the Services, you consent to receive communications from us electronically, including via email, through the Services interface, or by posting notices on our Website.

You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, including but not limited to requirements under:

Electronic Signatures and Records: You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed through the Services.

Waiver of Non-Electronic Rights: You hereby waive any rights or requirements under any laws, statutes, regulations, rules, ordinances, or other legal requirements in any jurisdiction which require:

Hardware and Software Requirements: To access and retain electronic communications, you will need:

Right to Paper Copies: You may request a paper copy of any electronic communication by contacting us at hello@taskforce.tech. We may charge a reasonable fee for providing paper copies.

Withdrawal of Consent: You may withdraw your consent to receive electronic communications by contacting us at hello@taskforce.tech. However, withdrawal of consent may result in termination of your access to the Services, as we primarily communicate electronically.

15. Contact Information

15.1 For US Clients (Zero to MVP, Inc.)

If you are contracting with Zero to MVP, Inc., your contracting entity details are:

Legal Name: Zero to MVP, Inc.

Type of Entity: Delaware Corporation

State of Incorporation: Delaware, United States

Delaware File Number: 7666933

Registered Agent: Harvard Business Services, Inc.

Registered Agent Address: 16192 Coastal Highway Lewes, DE 19958 United States

Mailing Address: 16192 Coastal Highway Lewes, DE 19958 United States

Contact Information:

Website: https://taskforce.tech

15.2 For EU/EEA/Swiss Clients (Zero to MVP PC)

If you are contracting with Zero to MVP PC, your contracting entity details are:

Legal Name: Zero to MVP Private Company (Zero to MVP Ιδιωτική Κεφαλαιουχική Εταιρεία - ΙΚΕ)

Legal Form: Private Company (Ιδιωτική Κεφαλαιουχική Εταιρεία - ΙΚΕ)

Country of Registration: Greece

Business Registry Number (ΓΕΜΗ): 151939101000

Tax Registration Number (ΑΦΜ): 801215594

VAT Identification Number: EL801215594

Registered Office: Agion Apostolon Petrou & Pavlou 46 Spata 19004 Greece

Management: Georgios Diamantopoulos, Director

Share Capital: EUR 1,800 fully paid

Contact Information:

Website: https://taskforce.tech

Data Protection Supervisory Authority: Hellenic Data Protection Authority (HDPA) Kifisias Ave. 1-3 11523 Athens, Greece Website: www.dpa.gr Email: contact@dpa.gr

15.3 General Contact Methods (All Clients)

Service Requests: Submit automation requests through your client dashboard or via email to support@taskforce.tech

Emergency Support: For urgent service interruptions, email support@taskforce.tech with "URGENT" in the subject line

Response Times: We aim to respond to all inquiries within 1 business day

Notice Delivery: Legal notices must be sent via email to legal@taskforce.tech or via registered mail to the registered office address of your contracting entity as specified above

Appendix A: Service-Specific Terms

A.1 Automation Examples

Common automations we provide (not limited to):

A.2 Supported Integrations

We commonly integrate with:

A.3 Technical Requirements

For optimal service:

Legal Notice: By using TaskForce services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms constitute a legally binding agreement between you and TaskForce.

Appendix D: Glossary of Legal Terms

This glossary defines legal and technical terms used in these Terms of Service and our Privacy Policy.

Adequacy Decision: A determination by the European Commission that a non-EU country provides an adequate level of data protection, allowing personal data to be transferred to that country without additional safeguards.

Data Controller: The entity that determines the purposes and means of processing personal data. In our relationship, you (the customer) are typically the data controller for your business data.

Data Processor: The entity that processes personal data on behalf of the data controller. TaskForce acts as a data processor when handling your business data through our Services.

Data Protection Impact Assessment (DPIA): A process required under GDPR Article 35 to assess the risks of data processing activities that are likely to result in high risk to individuals' rights and freedoms.

Force Majeure: Unforeseeable circumstances that prevent someone from fulfilling a contract, such as natural disasters, wars, pandemics, or government actions.

GDPR (General Data Protection Regulation): The European Union's comprehensive data protection law (Regulation 2016/679) that governs the processing of personal data of individuals in the EU/EEA.

Novation: The transfer of contractual rights and obligations from one party to another, releasing the original party from the contract. For example, if we transfer your contract from Zero to MVP, Inc. (US) to Zero to MVP PC (Greece).

Reverse Charge Mechanism: A VAT/tax mechanism under EU law where the buyer (not the seller) is responsible for reporting and paying VAT on cross-border B2B transactions. This applies when both parties have valid VAT numbers in different EU countries.

Standard Contractual Clauses (SCCs): Pre-approved contract terms issued by the European Commission that provide adequate safeguards for personal data transferred from the EU/EEA to countries without adequacy decisions. TaskForce uses the 2021 SCCs adopted on June 4, 2021 (Commission Implementing Decision (EU) 2021/914). Also called "Model Clauses."

Subprocessor: A third-party service provider that processes personal data on behalf of the data processor. For example, Hetzner (our hosting provider) is our subprocessor.

Transfer Impact Assessment (TIA): An assessment required after the Schrems II decision to evaluate whether data transferred outside the EU/EEA is adequately protected, considering the laws of the destination country.

VIES (VAT Information Exchange System): The EU's online database for validating VAT identification numbers of businesses registered in EU Member States. Available at ec.europa.eu/taxation_customs/vies/

Appendix E: Service Level Expectations

Non-Binding Expectations: This appendix describes our service level goals and targets. These are aspirational objectives that we strive to meet, but they do not create binding obligations or warranties. Nothing in this appendix modifies the disclaimers and limitations of liability in the main Terms.

Service Availability

Uptime Target: We target 99% monthly uptime for the Services, calculated as:

Uptime % = (Total Minutes in Month - Downtime Minutes) / Total Minutes in Month × 100

Exclusions from Downtime:

Scheduled Maintenance: We perform maintenance during low-usage windows (typically weekends, 00:00-04:00 UTC) and provide at least 48 hours' advance notice via email.

Support Response Times

Support Availability: Monday-Friday, 09:00-17:00 EET (UTC+2), excluding Greek public holidays.

Target Response Times (time to first response, not resolution):

SeverityDescriptionTarget Response
CriticalService completely unavailable; no workaround exists4 hours
HighMajor functionality broken; significant business impact1 business day
MediumFunctionality impaired; workaround available3 business days
LowMinor issue; cosmetic problem; feature request5 business days

You Define Severity: You classify the severity level when submitting support requests. We may reclassify if we disagree with the classification, and will explain our reasoning.

Outside Support Hours: Requests submitted outside support hours receive responses when support resumes.

Bug Fix Timelines

Investigation Timeline: We begin investigating reported bugs within the timeframes above based on severity.

Target Resolution Times (from bug confirmation):

SeverityTarget Resolution
Critical1-3 business days
High5-10 business days
Medium2-4 weeks
LowBest effort; may be addressed in future releases

Complexity Disclaimer: Actual resolution time depends on bug complexity, required testing, coordination with third-party services, and resource availability. These are targets, not guarantees.

Escalation Process

If we fail to meet the above targets, you may escalate:

  1. First Escalation: Email hello@taskforce.tech requesting escalation
  2. Second Escalation: Request management review (management contact information in Section 15)

Continuous Improvement

We review these targets quarterly and adjust them based on actual performance data. We will notify you of changes to these expectations with 30 days' notice.

For questions about any terms in these Terms of Service, contact us at legal@taskforce.tech

Terms of Service - TaskForce